Shipping Policy for QiblaNav

International Shipping: Where Does QiblaNav Ship?
QiblaNav ships to over 100 countries worldwide. Shipping costs are based on the weight, size of your purchased items, and the distance from our global warehouses (China, Dubai, etc.) to your shipping address.

Delivery Time Estimates: How Long Will My Package Take to Arrive?
The delivery time varies by destination. Typically, packages arrive within 10 to 30 days after dispatch. You will receive tracking information via email from our Support Team. For preorder customers, delivery priority is given to Super Early Birds (Day 1 customers) and Early Birds (campaign participants).

Duty, VAT, and Import Costs: What Are My Responsibilities?
Customers are responsible for all duties, import taxes, and brokerage fees, which are not included in shipping or handling costs. These fees vary by country; please consult your local customs office for details. Note:

  • Customs, duty, and taxes are non-refundable.
  • Refusing shipments due to unexpected fees will result in no refund for the original shipping cost, customs fees, or return shipping costs.
  • Any duties or taxes incurred on repaired items (e.g., replacement parts, labor, transportation) are also the customer’s responsibility.

Shipment Confirmation and Tracking: How Will I Be Informed?
Once your order is shipped, you will receive an email notification with a tracking number to monitor your package’s progress online.

In the following cases, additional shipping fees may apply for resending:

  • If the parcel is refused and returned to us.
  • If the parcel is stuck in customs and returned due to lack of customer response.
  • If the parcel is unclaimed after delivery attempts and returned to us.

Marking Packages as Gifts: Is This Possible?
We cannot mark packages as gifts, as this is unlawful in most countries. If customs contacts you, please email info@iQibla.com for assistance.

Payment Methods: How Can I Pay for My Order?
Shopping on QiblaNav’s official website is secure and convenient. We accept:

  • PayPal, including Mastercard, Visa, American Express, Discover, and bank transfers (debit cards).

Your privacy and online security are guaranteed through our secure payment gateway.